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Company Policy

Trust

We are an online company, but behind this online company are real people that want to grow with you in business.

Our clients are very important to us and we are determined to build business trust and lasting business relationship.

 

Support

Our clients enjoy the highest level of personal service and support.

We provide 24 hours support for hosting emergencies.

For all other support requests contact us Monday to Friday during business hours.

 

Privacy

We will not disclose, sell or exchange client confidential information with any third party.

 

Backups

All websites hosted by Xbok.com are backed up weekly.

We do automatic back ups of the server in case it does go down. We do them weekly on sundays, so your in formation will be backed up until the previous sunday.

 

Payments

All payments can be made to This e-mail address is being protected from spam bots, you need JavaScript enabled to view it using PayPal.

All custom projects that are not listed as monthly subscription packages on our website will be paid for 50 % upfront and 50 % when our clients are happy on completion of the project.

For our monthly packages you will be billed monthly with PayPal for the subscription you enrolled in.

Cancellations

You can cancel any subscription at anytime, but before you leave we would like to know how we can improve our service to meet your requirements.

Also during custom projects you are free to cancel at any time during the project, but your 50 % upfront project payment will not be refunded.

 

Copyright

All information and material on Xbok.com is copyright protected, with all rights reserved by Xbok.com

As client you will own full copyright of your website on completion of the project after you have paid all outstanding project fees.

 

Responsibility

All websites hosted by Xbok.com are backed up weekly.

Beyond this we do not take any responsibility for website down time or data loss due to factors outside our control.

We further do not take any responsibility for websites hosted with other hosting companies.

 

Credit

We reserve the right to put a “Support by Xbok.com” link at the bottom of all websites hosted or created by us.

You will also receive the option to join our affiliate program whereby you will earn commission on all business you refer to us via your website or otherwise.